Returns & Our Liabilities - more information

If You Change Your Mind

You have a legal right to cancel the Contract (subject to certain exceptions set out below) without giving any reason within 14 days of the day after You receive the Goods. This is the “Cancellation Period”.

You can cancel by sending Us the cancellation form provided or by letting Us know by e-mail to or over the phone on +61410845161. You should keep evidence of having given notice of cancellation, such as an e-mail receipt.

You must return the Goods to Us (at your own risk and cost) within 14 days of notifying Us that You wish to cancel by sending them.

The Goods must be returned unused and in good condition with the original packaging. This includes all instructions and protective stickers. Please do not send back used items as your refund will not be processed. 

If the nature of the Goods means that You cannot return them by post, You will be responsible for the cost of couriering the Goods to Us; if You contact Customer Services we will try to provide You with an estimate of the courier cost.

Within 14 days of receiving the returned Goods, we will refund the full purchase price. If you received free delivery with your purchase, we will refund the the purchase price less the cost of standard delivery to your address. 

You do not have the legal right to cancel any Goods that have been personalised to your requirements.

If Things Go Wrong (Faulty Goods)

We warrant that the Goods that we supply are of satisfactory quality and are fit for the purpose for which Goods of that nature are commonly supplied.

If You return Goods to Us for a reason other than if You change Your mind, We will inspect the Goods and either replace them or refund the full purchase price of the Goods if we accept that there is a manufacturing defect or other fault in the Goods. This is subject to You returning the Goods to Us no later than 30 days after Your receipt of the Goods.

We will replace the Goods or refund You, provided that the defect or fault is not; caused by usual wear and tear, damage caused deliberately or accidentally, Your negligence or if You fail to follow product instructions or if the Goods have been misused, altered or repaired without Our approval. Any refund will also include any delivery charges that You have paid and Your cost of returning the Goods to Us. If We do not find any fault or defect, then Your cancellation and refund rights are limited to those set out above, although this does not affect Your statutory rights. Subject to the paragraph below, the remedy represents Our entire liability to You for any claim in respect of the Goods that the law provides, in so far as We are permitted to limit Our liability to You.

If You believe that Goods have a defect then You should not make any further use of them before returning them to Us. Nothing in these Terms shall affect Your statutory rights. These are Your rights granted by law and which cannot be changed by Us.

If You wish to return Goods in accordance with the above mentioned paragraph You may either return the Goods to Us in an unused, reasonable condition. 

We will aim to process Your refund or replace the Goods as soon as possible, but will do so within 30 (thirty) days of You returning the Goods to Us..

Whenever You return Goods to Us, either because You believe they are faulty or because You change Your mind, We ask that Goods are returned to Us by recorded delivery or courier so that You have proof of posting. We will not be responsible for Goods that are lost or damaged in the post.

We are not responsible to You for loss or damage of a kind that We could not reasonably have foreseen, which results from You misusing the Goods, or loss and/or damage as a result of wear or tear or otherwise from a Good which is damaged after it was delivered to You. For more information please refer to our instruction guides for installation, use and ongoing maintenance of our products.