Nibble and Rest cannot be held responsible for addresses entered incorrectly by the customer. Once posted, we have no control over how long your order takes to arrive.
If you advise that you would like your parcel left without requiring a signature (Authority to Leave), we are not responsible for the loss of the parcel or failure to deliver the parcel.
Once your order is Delivered, responsibility for the product purchased passes to you. This means that the risk of loss and title for your product passes to you upon our delivery to you. If you have requested a recipient who is not you for delivery purposes (for example, as a gift) then you accept that delivery at the recipient’s address is evidence of delivery and fulfilment by PMHC Holdings. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
Incorrect address or returned parcels
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.
Undelivered packages or packages with missing items.
In the event that your package is undelivered or items are missing, we require that you complete our Missing/Undelivered Items Declaration. This form will be used to liaise with the delivery service that was used to send your package as well as the Police to determine why your package was not delivered. Please ensure that 21 days have passed before contacting us regarding a lost package. If you would like to fill out a Missing/Undelivered items declaration, please email email@example.com including your order number.
Refunds for missing items shall be credited to the original method of payment, for the value of the original payment. Replacements will be made for the same value of the good originally purchased. If these goods were purchased on sale, a store credit to the same value of the original purchase will be applied.